What’s Our Secret?
Our goal is simple: to offer the best value home care for our clients. For us, that means delivering more service hours while maintaining the highest standards of care. But how do we make that happen?
More Care for Less
Many home care providers either charge high fees for top-notch care or offer low-cost services with compromised quality.
We believe you shouldn’t have to choose between the two. Our commitment is to provide both exceptional care and affordable pricing, allowing you to get the help you need without exceeding your budget.
It’s a fine balance, but we have one key advantage that sets us apart from every other provider: our cutting-edge technology.
The Carlisle Seniors Centre Advantage
We are proud to offer the only proprietary home care system in Australia that simplifies the complex workflows involved in delivering top-tier care at exceptional value.
Developed from the ground up by our CEO, Gareth Mahon, our software — named GEMS — is composed of over 600,000 lines of code. To put that in perspective, it’s like reading a 10,000-page book!
However, you don’t need to be a tech expert like Gareth to see the benefits. At its heart, GEMS ensures smooth communication across all our departments. Unlike other providers who depend on large admin teams to manually handle tasks, reports, and billing, we automate much of the process.
This digital approach allows us to drastically lower administrative costs, which means more of your budget goes toward providing you and your family with more hours of high-quality home care.
How GEMS Supports the Carlisle Seniors Centre
Our Care Managers rely on dashboards to oversee all aspects of client care, ensuring their safety and satisfaction within their homes. These dashboards track communications, requests, and tasks, making sure no important detail is overlooked.
The GEMS system assists our scheduling team in pairing clients with the most suitable caregivers based on their specific needs. It also helps optimize driving routes, minimizing travel time and promoting more efficient care for both clients and staff.
With strict government reporting standards for home care providers, GEMS automates this essential process. It also sends notifications about potential service gaps, allowing us to consistently uphold the highest care quality standards.
Ready to Get Started? It’s Easy as...
Share Your Needs with Us
We provide customizable care services, whether you require minimal or extensive assistance, on any day and at a time that suits you. You'll receive clear pricing from the start, with no hidden charges or long-term commitments.
Begin Your Services
All of our caregivers are directly employed and thoroughly trained by us, ensuring top-quality care. You’ll have a consistent caregiver for every visit and the flexibility to select exact care times, giving you and your family peace of mind in organizing your day.
We're Always Here for You
Your care team will consist of a dedicated Care Manager, who is accessible through their mobile phone and our online portal. Plus, your Care Manager will conduct bi-weekly check-ins to make sure your care is aligning with your expectations. All of our Care Managers are registered nurses, many holding advanced degrees and specialized healthcare certifications, ensuring that you're receiving care from highly qualified professionals.
